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Managing Across Cultures

April 20, 2010
6:00 p.m.

On the occasion of INSEAD's 50th anniversary, INSEAD and the University of Miami School of Business will be hosting a thought-provoking discussion Managing Across Cultures.

April 20, 2010
6:00 - 8:30 p.m.
(Reception: 6-7 p.m.; Panel Discussion 7 p.m.)

University of Miami School of Business Storer Auditorium

Moderator
INSEAD Dean Frank Brown

Panelists
Raul Alvarez, Former President and COO of McDonald's
Adam Goldstein, President and CEO, Royal Caribbean International
Christophe Maincourt, President Latin America and the Caribbean, Cartier
John Price, Managing Director, Business Intelligence, Latin America, Kroll Associates

Discussion Summary
Few management roles exist today that don't demand some ability to manage across cultures.

Much has been written about how to do it right, but many would argue that it is a skill to be learned, not taught. Our diverse and distinguished panel will share their experiences and perspective with us - what has worked for them, what hasn't, and what they didn't learn in school.

Parking information
Guests may park in the Pavia Garage off the Stanford Drive entrance or in the lots off the University Drive entrance.

Cost for this event (non-refundable): $15 per person

You must register for this event no later than Friday, April 16 2010. REGISTER HERE

Questions? Please contact:
Jennifer Quintana at jquintana@miami.edu or 305-284-1675 or Darach Chapman at darach.chapman@alumni.insead.edu or 305-582-8213

Panelist Biographies:

Raul Alvarez
Former President & COO, McDonald's Corp.

Raul Alvarez retired in December 2009 as president and chief operating officer of McDonald's Corp.

He began his career as a budget analyst for Burger King Corp. Moving to the operations side, Alvarez soon found himself managing Burger King's business in Spain, which led to him overseeing much of the company's European operations. From Burger King, he moved to Wendy's International, where he was a corporate vice president. In 1994, he moved to McDonald's. At McDonald's, Alvarez moved up the ladder rapidly, becoming president of McDonald's Mexico and then president of the central division of McDonald's U.S.A. He took on the president's job in 2006, becoming one of the highest-ranking Hispanic executives in the country.

Alvarez has served on the boards of the National Retail Federation, Eli Lilly & Co. and Chicago's Field Museum. Alvarez attended the University of  Miami School of Business, graduating cum laude in 1976.

Adam M. Goldstein
President and CEO
Royal Caribbean International

Adam Goldstein was named President of Royal Caribbean International in February 2005 and in September 2007 expanded his role to include CEO. Goldstein oversees fleet operations, sales and marketing, brand development, supply chain management, government & community relations and Royal Celebrity Tours. Prior to his appointment, Goldstein served as Royal Caribbean's Executive Vice President, Brand Operations, with similar responsibilities, from 2002 - 2005.

Goldstein has been with the company since 1988. Prior to 2002 he held the positions of Senior Vice President, Total Guest Satisfaction; Senior Vice President, Marketing; Vice President, Marketing; Vice President, International Sales and Marketing; Director, Market Development; and Corporate Secretary to Royal Caribbean's Board of Directors.

Goldstein serves on the Board of Directors of the Travel Industry Association of America (TIA). He was National Chair of TIA in 2001. Goldstein also serves on the Board of Trustees of Our Kids, Inc., the nonprofit with oversight responsibility for foster care and related services for approximately 5,000 children in Miami-Dade and Monroe counties.

In 1998, Advertising Age named Goldstein to the "Marketing 100," the magazine's annual roundup of the best and brightest American and international marketing minds.

Goldstein graduated with honors from Princeton University, majoring in public policy at the Woodrow Wilson School of Public and International Affairs. He also has a law degree from Harvard and an MBA with distinction from INSEAD, the European business school in Fontainebleau, France.

John Price
Managing Director, Business Intelligence, Latin America
Kroll Associates

John Price is an expert in the field of market intelligence in Latin America. He joined Kroll in early 2008 when Kroll acquired InfoAmericas, the leading independent market intelligence firm in Latin America. As a managing director of Market Intelligence Services at Kroll-InfoAmericas, Price is a strategic advisor to clients, providing advice on market positioning, market entry, competitive trends, and partnering.

Within Kroll-InfoAmericas, Price is responsible for sales and product development in an effort to marry Kroll's renowned risk management consultancy services with InfoAmericas' market opportunity focused consulting advice.

Price is a recognized regional thought leader in the areas of Latin American business climate and market strategy best practices. He has published more than 100 articles on the subjects, published by leading regional and national journals. More recently, Price co-edited the book "Can Latin America compete?" published by Palgrave.

He holds a BCOMM from Queen's University, Kingston, Canada. Board of Directors Member, Canadian Chamber of Commerce in Mexico, 1997-99. Board of Director Proxy Member, Digitel, Mexico, 1998-2002. Advisory Board Member, Latin American Management Program, Capillano College, 2000-2003. Board of Directors Member, Canadian Council of the Americas, 2008.

Christophe Maincourt
President of Cartier Latin America

Christophe Maincourt has spent most of his career in the luxury industry. After his military service, this native of France entered the Export Department of the cosmetics company Parfums Christian Dior (which is now part of LVMH) and was soon made responsible for the promotion of the Christian Dior Brand in China and other Asian markets. He was transferred to Australia in 1986, from where he managed the Asia-Pacific region. In 1990, he joined Cartier in Hong Kong and took over the sales and marketing of this exceptional Brand for the Asia-Pacific region. During his term he oversaw the openings of the first Cartier boutiques in both China and India. In 1996, he assumed responsibility for Cartier in Latin America and the Caribbean, a position that he occupies today. He travels extensively in all the countries of this region. He is married to a Colombian diplomat and has one teenage daughter.

J. Frank Brown
Dean, INSEAD
J. Frank Brown is Dean of INSEAD, the leading international business school with campuses in Europe, Asia, and United Arab Emirates. He is the second American Dean since the foundation of the school in 1957. His appointment in 2006 - on the basis of business rather than academic credentials - made INSEAD history.

Prior to joining INSEAD, Brown had a distinguished 26-year career at PricewaterhouseCoopers, including leadership of the $3.5 billion Advisory Services practice. During this time, he developed leadership programs within the firm and was a guest speaker on the subject at various universities and business schools.

Brown is the author of The Global Business Leader: Practical Advice for Success in a Transcultural Marketplace. He is a member of the American Institute of Certified Public Accountants and the New York, New Jersey and Connecticut State Societies of Certified Public Accountants. He is also a member of the Bridgepoint Capital Ltd Board, the European Academy of Business in Society (EABIS) Board, the European Executive Council (EEC), the Conseil Stratégique at PricewaterhouseCoopers, France, the International Advisory Board (IAB) of British American Business (BAB), and the Transparency International Business Advisory Board.

Brown received his B.S.B.A. from Bucknell University. Before becoming Dean, he served as a member of the INSEAD Board and as Chairman of the school's U.S. Council.

About INSEAD, ‘The Business School for the World'®
INSEAD was founded some 50 years ago on a visionary idea:  to be an institution of higher management education that would bring together people, cultures, and ideas from around the world to drive economic and social prosperity through business. Today one of the world's leading graduate business schools, INSEAD has never wavered in its commitment to these ideals.  World perspective, cultural diversity, and rigor are reflected in all aspects of research and teaching with approximately 145 renowned faculty members from 37 countries and participants in degree programs (MBA, EMBA, PhD) representing more than 100 nations and all continents; top of the line executive education opportunities also draw some 9,500 of the world's leading business executives annually.  Three integrated campuses in Asia (Singapore), Europe (France) and the Middle East (Abu Dhabi), a research centre in Israel, strategic alliances with Wharton and Tsinghua University, and an office in New York provide INSEAD with a unique platform for the delivery of programs that are multicultural in perspective, content, and experience. Driven by the belief that those who have the knowledge and sensitivity to operate anywhere in the world are best equipped to inspire others, create value, and transform organizations, communities, and lives, INSEAD is committed to continuing to develop global leaders and innovators.

About the University of Miami School of Business
The University of Miami School of Business Administration is a comprehensive business school, offering undergraduate business, full-time MBA, Executive MBA, MS, PhD and non-degree executive education programs. One of 12 colleges and schools at the University of Miami, the School is located in a major hub of international trade and commerce and acclaimed for the global orientation and diversity of its faculty, students and curriculum. The School is a thought leader, influencing business practice through leading-edge management research and engagement with the business community. Its 145 faculty members are internationally recognized, with the School ranked No. 32 in the world for research by the influential Financial Times in its 2009 Executive MBA program rankings. The School participates in and regularly hosts business forums ranging from academic seminars to impact conferences, which bring together business leaders for forward-thinking discussions on the leading issues faced by industry today. With more than 40,000 alumni in more than 100 countries around the world, the School boasts one of the largest global alumni networks of any business school. The School delivers its programs at its main campus in Coral Gables as well as at locations across Florida and abroad. More information about the University of Miami School of Business can be found at www.bus.miami.edu.


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On the occasion of INSEAD's 50th anniversary, INSEAD and the University of Miami School of Business will be hosting a thought-provoking discussion Managing Across Cultures.

April 20, 2010
6:00 - 8:30 p.m.
(Reception: 6-7 p.m.; Panel Discussion 7 p.m.)

University of Miami School of Business Storer Auditorium

Moderator
INSEAD Dean Frank Brown

Panelists
Raul Alvarez, Former President and COO of McDonald's
Adam Goldstein, President and CEO, Royal Caribbean International
Christophe Maincourt, President Latin America and the Caribbean, Cartier
John Price, Managing Director, Business Intelligence, Latin America, Kroll Associates

Discussion Summary
Few management roles exist today that don't demand some ability to manage across cultures.

Much has been written about how to do it right, but many would argue that it is a skill to be learned, not taught. Our diverse and distinguished panel will share their experiences and perspective with us - what has worked for them, what hasn't, and what they didn't learn in school.

Parking information
Guests may park in the Pavia Garage off the Stanford Drive entrance or in the lots off the University Drive entrance.

Cost for this event (non-refundable): $15 per person

You must register for this event no later than Friday, April 16 2010. REGISTER HERE

Questions? Please contact:
Jennifer Quintana at jquintana@miami.edu or 305-284-1675 or Darach Chapman at darach.chapman@alumni.insead.edu or 305-582-8213

Panelist Biographies:

Raul Alvarez
Former President & COO, McDonald's Corp.

Raul Alvarez retired in December 2009 as president and chief operating officer of McDonald's Corp.

He began his career as a budget analyst for Burger King Corp. Moving to the operations side, Alvarez soon found himself managing Burger King's business in Spain, which led to him overseeing much of the company's European operations. From Burger King, he moved to Wendy's International, where he was a corporate vice president. In 1994, he moved to McDonald's. At McDonald's, Alvarez moved up the ladder rapidly, becoming president of McDonald's Mexico and then president of the central division of McDonald's U.S.A. He took on the president's job in 2006, becoming one of the highest-ranking Hispanic executives in the country.

Alvarez has served on the boards of the National Retail Federation, Eli Lilly & Co. and Chicago's Field Museum. Alvarez attended the University of  Miami School of Business, graduating cum laude in 1976.

Adam M. Goldstein
President and CEO
Royal Caribbean International

Adam Goldstein was named President of Royal Caribbean International in February 2005 and in September 2007 expanded his role to include CEO. Goldstein oversees fleet operations, sales and marketing, brand development, supply chain management, government & community relations and Royal Celebrity Tours. Prior to his appointment, Goldstein served as Royal Caribbean's Executive Vice President, Brand Operations, with similar responsibilities, from 2002 - 2005.

Goldstein has been with the company since 1988. Prior to 2002 he held the positions of Senior Vice President, Total Guest Satisfaction; Senior Vice President, Marketing; Vice President, Marketing; Vice President, International Sales and Marketing; Director, Market Development; and Corporate Secretary to Royal Caribbean's Board of Directors.

Goldstein serves on the Board of Directors of the Travel Industry Association of America (TIA). He was National Chair of TIA in 2001. Goldstein also serves on the Board of Trustees of Our Kids, Inc., the nonprofit with oversight responsibility for foster care and related services for approximately 5,000 children in Miami-Dade and Monroe counties.

In 1998, Advertising Age named Goldstein to the "Marketing 100," the magazine's annual roundup of the best and brightest American and international marketing minds.

Goldstein graduated with honors from Princeton University, majoring in public policy at the Woodrow Wilson School of Public and International Affairs. He also has a law degree from Harvard and an MBA with distinction from INSEAD, the European business school in Fontainebleau, France.

John Price
Managing Director, Business Intelligence, Latin America
Kroll Associates

John Price is an expert in the field of market intelligence in Latin America. He joined Kroll in early 2008 when Kroll acquired InfoAmericas, the leading independent market intelligence firm in Latin America. As a managing director of Market Intelligence Services at Kroll-InfoAmericas, Price is a strategic advisor to clients, providing advice on market positioning, market entry, competitive trends, and partnering.

Within Kroll-InfoAmericas, Price is responsible for sales and product development in an effort to marry Kroll's renowned risk management consultancy services with InfoAmericas' market opportunity focused consulting advice.

Price is a recognized regional thought leader in the areas of Latin American business climate and market strategy best practices. He has published more than 100 articles on the subjects, published by leading regional and national journals. More recently, Price co-edited the book "Can Latin America compete?" published by Palgrave.

He holds a BCOMM from Queen's University, Kingston, Canada. Board of Directors Member, Canadian Chamber of Commerce in Mexico, 1997-99. Board of Director Proxy Member, Digitel, Mexico, 1998-2002. Advisory Board Member, Latin American Management Program, Capillano College, 2000-2003. Board of Directors Member, Canadian Council of the Americas, 2008.

Christophe Maincourt
President of Cartier Latin America

Christophe Maincourt has spent most of his career in the luxury industry. After his military service, this native of France entered the Export Department of the cosmetics company Parfums Christian Dior (which is now part of LVMH) and was soon made responsible for the promotion of the Christian Dior Brand in China and other Asian markets. He was transferred to Australia in 1986, from where he managed the Asia-Pacific region. In 1990, he joined Cartier in Hong Kong and took over the sales and marketing of this exceptional Brand for the Asia-Pacific region. During his term he oversaw the openings of the first Cartier boutiques in both China and India. In 1996, he assumed responsibility for Cartier in Latin America and the Caribbean, a position that he occupies today. He travels extensively in all the countries of this region. He is married to a Colombian diplomat and has one teenage daughter.

J. Frank Brown
Dean, INSEAD
J. Frank Brown is Dean of INSEAD, the leading international business school with campuses in Europe, Asia, and United Arab Emirates. He is the second American Dean since the foundation of the school in 1957. His appointment in 2006 - on the basis of business rather than academic credentials - made INSEAD history.

Prior to joining INSEAD, Brown had a distinguished 26-year career at PricewaterhouseCoopers, including leadership of the $3.5 billion Advisory Services practice. During this time, he developed leadership programs within the firm and was a guest speaker on the subject at various universities and business schools.

Brown is the author of The Global Business Leader: Practical Advice for Success in a Transcultural Marketplace. He is a member of the American Institute of Certified Public Accountants and the New York, New Jersey and Connecticut State Societies of Certified Public Accountants. He is also a member of the Bridgepoint Capital Ltd Board, the European Academy of Business in Society (EABIS) Board, the European Executive Council (EEC), the Conseil Stratégique at PricewaterhouseCoopers, France, the International Advisory Board (IAB) of British American Business (BAB), and the Transparency International Business Advisory Board.

Brown received his B.S.B.A. from Bucknell University. Before becoming Dean, he served as a member of the INSEAD Board and as Chairman of the school's U.S. Council.

About INSEAD, ‘The Business School for the World'®
INSEAD was founded some 50 years ago on a visionary idea:  to be an institution of higher management education that would bring together people, cultures, and ideas from around the world to drive economic and social prosperity through business. Today one of the world's leading graduate business schools, INSEAD has never wavered in its commitment to these ideals.  World perspective, cultural diversity, and rigor are reflected in all aspects of research and teaching with approximately 145 renowned faculty members from 37 countries and participants in degree programs (MBA, EMBA, PhD) representing more than 100 nations and all continents; top of the line executive education opportunities also draw some 9,500 of the world's leading business executives annually.  Three integrated campuses in Asia (Singapore), Europe (France) and the Middle East (Abu Dhabi), a research centre in Israel, strategic alliances with Wharton and Tsinghua University, and an office in New York provide INSEAD with a unique platform for the delivery of programs that are multicultural in perspective, content, and experience. Driven by the belief that those who have the knowledge and sensitivity to operate anywhere in the world are best equipped to inspire others, create value, and transform organizations, communities, and lives, INSEAD is committed to continuing to develop global leaders and innovators.

About the University of Miami School of Business
The University of Miami School of Business Administration is a comprehensive business school, offering undergraduate business, full-time MBA, Executive MBA, MS, PhD and non-degree executive education programs. One of 12 colleges and schools at the University of Miami, the School is located in a major hub of international trade and commerce and acclaimed for the global orientation and diversity of its faculty, students and curriculum. The School is a thought leader, influencing business practice through leading-edge management research and engagement with the business community. Its 145 faculty members are internationally recognized, with the School ranked No. 32 in the world for research by the influential Financial Times in its 2009 Executive MBA program rankings. The School participates in and regularly hosts business forums ranging from academic seminars to impact conferences, which bring together business leaders for forward-thinking discussions on the leading issues faced by industry today. With more than 40,000 alumni in more than 100 countries around the world, the School boasts one of the largest global alumni networks of any business school. The School delivers its programs at its main campus in Coral Gables as well as at locations across Florida and abroad. More information about the University of Miami School of Business can be found at www.bus.miami.edu.


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    School of Business Administration
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