Welcome to the University of Miami School of Business

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Introduction of Services

Service Desk Hours

IT Support Services


Service Desk

The Service Desk is your stop for all of your  School of Business related computer questions/requests. We are well prepared and equipped to answer service calls in many areas including:

  • Installing software
  • Troubleshooting driver issues
  • Installing new hardware
  • Troubleshooting software or hardware failure
  • Replacing defective parts
  • Computer buying advice
  • Many types of computer upgrades

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Computer Hardware & Software

The School of Business's IT Support group provides a variety of software and hardware support. Please try to familiarize with the options you may have regarding software and hardware such as:

  • Computer Procurement
  • Supported Software
  • Purchase Requests
  • Software Licenses

Network

Our network team provides core network services to all faculty and staff members. We also have dedicated services for the School of Business Administration students. Also, our technical support staff is also available for each service through our Service Desk along with direct contact to the systems administrator group. We encourage you to become familiar with our core services listed below.

  • E-mail/Webmail
  • Mobile Access
  • Secure cloud based storage
  • VPN
  • Terminal Server URL and Access Information

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Lab Services

The School of Business has over 100 lab workstations available for student use.  These are the designated computer labs:

  • The Teaching Lab located in Stubblefield 204
  • The Undergraduate Lab located in Stubblefield 209
  • The Graduate Lab located on the 4th floor of the Mclamore Executive Education Center
  • The Information Resource Lab also located on the 4th floor of the Mclamore Executive Education Center
  • De La Cruz Study Center also has computers avaialable

Mobile Support

The following are the Communications Services that we offer at the School of Business:

  • Mobile Access
  • Smartphone support
  • Remote Data Wipe (on suppoorted devices)

All mobile/tablet platforms are supported for faculty including:

  • Apple iPads and iPhones
  • Google Android devices 
  • Microsoft Surface family
  • Other tablet devices

Online Services

The University of Miami School of Business Online Service provides technical support for web related issues regarding our business web site and other services. We also provide other services such as the following:

  • Web Help (HTML, CSS)
  • Web Design related questions
  • Google Apps for organizations and Students
  • Faculty Web Resources for Personal Sites
  • Cloud based storage support
  • Faculty Balloting System

Communications Services Support

The University of Miami School of Business provides and support the following Communications Services:

  • Polycom Video Conferencing
  • GoTo Meeting
  • GoTo Webinar
  • Blackboard Collaborate setup
    •  support is provided by UM Central IT at 8x3949

Business Website - http://www.bus.miami.edu


Content Management System (CMS)

Our business website uses a Content Management System to assist us in managing our content. We can provide the following assistance to faculty and staff (non-content specific):

For any technical questions regarding our business website, please contact us sbawebmaster@miami.edu.

Content Specific

For minor content changes (i.e., faculty profile, departmental pages), please contact us at sbawebmaster@miami.edu.

For major content revisions (new pages/sections, adding files, etc), content guidelines, or any other questions regarding content, please contact our Office of Communications at 305-284-3141.

    School of Business Administration
    P.O. Box 248027, Coral Gables, Florida 33124-6520
 
 
TEL: 305-284-4643
FAX: 305-284-6526
 
GRADUATE: 305-284-2510
UNDERGRADUATE: 305-284-4641