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IT FAQ


Service Desk Hours

Statement – Base Services

We provide email, storage, web, network access and software to all faculty members.


Question : I’m having a technical problem in my classroom, who should I contact?
Answer : Service Desk at 305-284-1771 or at servicedesk@bus.miami.edu on or off campus
Question : I’m having a technical problem in my office or home, who should I contact?
Answer : Service Desk at 305-284-1771 or at servicedesk@bus.miami.edu on or off campus
Question : How do I buy computer stuff using my DART Fund?
Answer : Contact Erick Ahlbrandt at 305-284-2416 or EAhlbrandt@bus.miami.edu
Question : How do I update my stuff on the web or need help with web stuff?
Answer : Contact May Peralta 305-284-5938 or mperalta@bus.miami.edu
Question : How do I get software installed in the Student Labs or classrooms?
Answer : Contact Erick Ahlbrandt at 305-284-2416 or EAhlbrandt@bus.miami.edu
Question : How do get some IT research support and computing resources on campus?
Answer : Contact Steve Scheel scheel@bus.miami.edu 305-284-5449
Question : I saw that computer on sale at Groupon with free printer, can I buy it with my DARTS?
Answer : Unfortunately, all purchases using University of Miami funds are considered corporate type purchases and consumer offers are not matched or offered.
Question : How get the software I need for research or teaching? Can I just buy it on my credit card and get it reimbursed?
Answer : Unfortunately, all purchases using University of Miami funds are considered corporate type purchases and software licensing is managed centrally. You will find many of the software are already licensed for you on your behalf without any additional fee. Check http://www.miami.edu/it/index.php/services/software
Question : The software I need is specially developed and not on this list, and how do I get it on DARTS?
Answer : Contact Erick Ahlbrandt at 305-284-2416 or EAhlbrandt@bus.miami.edu

Email

There is no email limit for faculty. However, in order to properly scale with storage demands, limits are imposed. However, an email sent to servicedesk@bus.miami.edu with your request for expansion will get your limit increased. Emails are stored in our data center on a clustered Microsoft platform.

Question : How do I access email remotely?
Answer :

You can access your email via two methods. The first one involves your browser of choice. Please visit the site https://email.bus.miami.edu and proceed to log into the site using your SBA credentials. The second one involves using any SmartPhone with an email client that has Microsoft ActiveSync enabled. Every Apple and Android SmartPhone is compatible with our email system. Simply configure your device using one of these links:

Question : How do you handle spam and how do I access my quarantine?
Answer : Email spam is handled using Google Apps. You can access it by visiting the website http://bus.miami.edu/spam. Your login is your email address. If you cannot remember your login password, please contact the Service Desk at servicedesk@bus.miami.edu for assistance in resetting it.
Question : What is my email address?
Answer : Your email address is generally the first letter from your first name followed by your full last name. It is then followed by the “@” symbol and the domain “bus.miami.edu.” For example, Sebastian Cane would have an email address of scane@bus.miami.edu.
Question : What is a miami.edu email alias and how do I create one?
Answer : A miami.edu alias is an email address that will redirect to your preferred email address. Your preferred email address is your bus.miami.edu address. To request a miami.edu address, follow these instructions:
Go to the website: https://public.cgcent.miami.edu/Forms/

This site will require the requesting user's Cane ID credentials to authenticate. Once in, they should select “UM EMAIL ALIAS ADDRESS – INDIVIDUAL REQUEST FORM,” click “I Agree” and then make sure to enter their bus.miami.edu as the “Preferred Email Address” on the form. If you need assistance, please contact the Service Desk at 305-284-1771 or at servicedesk@bus.miami.edu.

Storage

There is no storage limit for faculty. However, in order to properly scale with storage demands, limits are imposed. However, an email sent to servicedesk@bus.miami.edu will get your limit increased. The storage is housed in our data center on a clustered Microsoft platform.

Question : What type of storage am I given as a faculty member?
Answer : You are given both personal network storage and are granted access to departmental storage.
Question : How do I access my storage?
Answer :

If you use a Windows based computer that has been assigned by the SBA IT department, your personal storage will automatically map itself to the N Drive. Your departmental share will be mapped on the O drive. If you need to manually map your storage, you can paste the following into the Run field when you click the Start button: “net use n: \\sbafiles\<dept>$\<username>” where <dept> represents your department’s three letter representation (ACC, BSL, CIS, ECO, FIN, MAS, MGT, MKT) and where <username> is your SBA username. Please note that the department section is immediately followed by a dollar sign. For example, Sebastian Cane from the Accounting department would paste in the command like this: net use n: \\sbafiles\acc$\scane

To map this share on your Mac, click on Finder. Once selected, click “Go” at the top menu followed by “Connect to Server.” Type in the following smb://sbafiles/<dept>$/<username> then hit the Connect button. Using the above example with Sebastian Cane from Accounting, he would type in the following (remember to include the dollar sign symbol after the department abbreviation): smb://sbafiles/acc$/scane

Question : Can I access this storage from my Apple OSX device?
Answer : Yes, you can access this storage from your Apple OSX devices so long as the device is on the SBA network or connected via the VPN.
Question : How do I send large files to internal or external users?
Answer :

Please utilize the website http://secure.send.miami.edu. The service provides an intuitive web based interface that transfers files and file folders (unlimited in size) quickly, easily, and securely to internal and external recipients. The only requirement is that you have Java on the computer you are using.

Storage - Bonus

We invite you to learn more about Box, Google Drive, and Microsoft OneDrive below:

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Benefits of Box:
- File Space: 25 GB of free storage.
- Collaboration: Files can be stored in one secure place online, so you and your team always have access to the latest version.
- Special benefits: Recommended solution for the storage of secure data; highly encrypted. Password protect links, set permissions, and get access stats. Automatic backup with 30-day file recovery.

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Benefits of Google Drive:
- File Space: Unlimited for native Google Docs files; 30GB for non-Google Docs files.
- Collaboration: Real-time collaboration and editing within and beyond UM (Google Docs only).
- Special benefits: Share with anyone, with several levels of access. Any device can be used to access files stored online. Real-time editing and collaboration capabilities.

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Benefits of OneDrive:
- File Space: 1 TB of free storage.
- Collaboration: Enable editing permissions on any file.
- Special benefits: Integrated email attachment functionality. File versioning so you can access previous versions of your edited documents. Share file links via email, text message, or by posting them to a social networking site, website, or blog.

More information about Box:
To learn more about Box, visit our Box Learning Center.

If you have additional questions, a comprehensive FAQ is available here.

More information about Google Drive:
To learn more about Google Drive, visit our Google Drive Learning Center.

If you have additional questions, a comprehensive FAQ is available here.

More information about OneDrive:
To learn more about OneDrive, visit our OneDrive Learning Center.

If you have additional questions, a comprehensive FAQ is available here.


Benefits of Box:

  • File Space: 25 GB of free storage.
  • Collaboration: Files can be stored in one secure place online, so you and your team always have access to the latest version.
  • Special benefits: Recommended solution for the storage of secure data; highly encrypted. Password protect links, set permissions, and get access stats. Automatic backup with 30-day file recovery.

Benefits of Google Drive:

  • File Space: Unlimited for native Google Docs files; 30GB for non-Google Docs files.
  • Collaboration: Real-time collaboration and editing within and beyond UM (Google Docs only).
  • Special benefits: Share with anyone, with several levels of access. Any device can be used to access files stored online. Real-time editing and collaboration capabilities. 

Benefits of OneDrive:

  • File Space: 1 TB of free storage.
  • Collaboration: Enable editing permissions on any file.
  • Special benefits: Integrated email attachment functionality. File versioning so you can access previous versions of your edited documents. Share file links via email, text message, or by posting them to a social networking site, website, or blog.

More information about Box:

  • To learn more about Box, visit our Box Learning Center.
  • If you have additional questions, a comprehensive FAQ is available here.

More information about Google Drive:

  • To learn more about Google Drive, visit our Google Drive Learning Center.
  • If you have additional questions, a comprehensive FAQ is available here.

More information about OneDrive:

  • To learn more about OneDrive, visit our OneDrive Learning Center.
  • If you have additional questions, a comprehensive FAQ is available here.


Web

Our main website is hosted at www.bus.miami.edu but faculty members get the option of having a personal website along with their profile that is created on the website. For more information on getting a personal website, please contact sbawebmaster@bus.miami.edu . For creating/updating a faculty profile, please contact Sebastian Echarren at SEcharren@bus.miami.edu.


Network

The University has a wireless cloud that can be used from any mobile device. It is recommended you connect to SecureCanes in order to utilize encryption and protect your connection. You can follow this guide to connect to SecureCanes: Link

In your office, there will be an Ethernet connection to the University infrastructure. If you require more than one Ethernet connection or if you wish to register a device, please contact the Service Desk at servicedesk@bus.miami.edu for assistance.

In order to access the network when away from the University, you will need to utilize our SSL web-based VPN. To access the VPN, please visit the website http://vpnconnect.bus.miami.edu. Here is a guide for configuring it: 


Software

We offer many software packages. The list can be found here:

For any information on installing or ordering software, please contact the Service Desk at servicedesk@bus.miami.edu. By default, every computer (regardless if its Microsoft Windows or Apple OSX) will be set up with Microsoft Office, Adobe Acrobat Professional and McAfee Antivirus.

    School of Business Administration
    P.O. Box 248027, Coral Gables, Florida 33124-6520
 
 
TEL: 305-284-4643
FAX: 305-284-6526
 
GRADUATE: 305-284-2510
UNDERGRADUATE: 305-284-4641