A.  Parasuraman

A. Parasuraman

James W. McLamore Chair and Professor, Marketing

Research Interests

Services marketing; service quality measurement; the role of technology in customer service; marketing research methodology/model building; business-to-business marketing; and marketing management and strategy

Teaching and Professional Experience

  • Professor and Holder of The James W. McLamore Chair in Marketing, University of Miami School of Business Administration, August 1994 - present
  • Chairperson, Marketing Department, University of Miami School of Business Administration, May 2013 - May 2016
  • Director of Doctoral Programs, University of Miami School of Business Administration, August 2007 – December 2011; January 2013 – May 2016
  • Vice Dean of Faculty, University of Miami School of Business Administration, January 2008 – May 2010
  • Chairperson, Marketing Department, University of Miami School of Business Administration, August 2004 – May 2006
  • Federated Professor of Marketing, Texas A&M University, January 1991 - July 1994
  • Foley's/Federated Professor of Retailing and Marketing Studies, Texas A&M University, September 1987 - December 1990
  • Professor of Marketing, Texas A&M University, September 1986 - August 1987
  • Associate Professor of Marketing, Texas A&M University, September 1981 - August 1986; tenured September 1982
  • Assistant Professor of Marketing, Texas A&M University, June 1979 - August 1981
  • Assistant Professor of Marketing, University of Northern Iowa, August 1975 - May 1979
  • Associate Instructor, Indiana University, August 1972 - August 1975
  • Research Associate, Indian Institute of Management, Ahmedabad, India, May 1972 - July 1972

Degrees

  • D.B.A., Major: Marketing; Minors: Quantitative Business Analysis and Statistics, Indiana University, 1975
  • MBA, Major: Marketing, Indian Institute of Management, Ahmedabad, India, 1972
  • B.Tech., Major: Mechanical Engineering, Indian Institute of Management, Madras, India, 1970

Honors and Awards

  • Recipient of the Bank of America Senior Faculty Research Award, May 2016
  • Inducted as a Fellow of the American Marketing Association, 2016
  • Included in 2014 Thomson Reuters Highly Cited Researchers
  • American Marketing Association’s 2013 Gilbert A. Churchill Award
  • Appointed as Honorary Fellow of the METEOR Research Group, Maastricht University, Netherlands, June 2012
  • American Marketing Association’s 2012 Paul D. Converse Award
  • Recipient of Honorary Doctorate, Maastricht University, Netherlands, January 2011
  • Honored by MBA students as the “Best Elective Course Instructor”, 2010, 2009
  • Honored by EMBA students as the “Best Professor”, 1998, 1996, 2000, 2009
  • Society of Marketing Advances’ “Elsevier Distinguished Scholar Award”, November 2009
  • Outstanding Teaching Award, University of Miami School of Business Administration, 2007
  • Journal of the Academy of Marketing Science“Outstanding Reviewer Award”, 2003 - 2006
  • Outstanding Research Award, University of Miami School of Business Administration, 2000, 2003, 2005
  • “Distinguished Alumnus Award” Indian Institute of Technology, Madras, India, 2005
  • Named to the Chartered Institute of Marketing (U.K.)’s “Guru Gallery,” which profiles the 50 leading marketing thinkers, 2004
  • Named “Distinguished Fellow of the Academy of Marketing Science”, 2004
  • Journal of Retailing “Outstanding Reviewer Award”, 2003
  • Academy of Marketing Science’s “Outstanding Marketing Educator” Award, 2001
A.  Parasuraman

Contact

Back to top