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Managing Conflict

Module Details
Audience: New Managers
Duration: 4 hours/One day
Location: Miami Herbert Business School, University of Miami


Although the word ‘conflict’, generally has a negative connotation, the reality is that change would never occur–on an individual or organizational level–unless conflict is stimulated. Leaders, in fact, need in some instances to encourage conflict among key team members to ensure that alternative viewpoints are discussed and to spark innovation. In this module, participants will learn more about their own styles of managing conflict and, more importantly, learn when to use different approaches to resolve conflict constructively. Individual assessments and cases will be used to assess participant's strengths and weaknesses in this area, and to help them learn how to incorporate new techniques into their leadership toolkit.

Specifically, participants will:


Chet Schriesheim

Professor Chet Schriesheim is a Distinguished Professor of Management in the Miami Herbert Business School, and a Fellow of the American Psychological Association. He has published over a hundred articles in the area of Leadership and recently received the Distinguished Career Award from the Academy of Management. He has consulting with organizations throughout the United States in areas such as leadership developmentand survey development.

Linda Neider

Linda Neider is Professor and Chair on the Management Department at Miami Herbert Business School, University of Miami. Her interests are in leadership and organizational effectiveness; transforming organizational cultures; human resource systems, health care management, training and development needs assessment; and survey design, development and analysis.

Terri Scandura

Terri A. Scandura is currently a Professor of Management in the Miami Herbert Business School at the University of Miami. Her fields of interest include leadership, mentorship, and applied research methods. She has been a visiting scholar in Japan, Australia, Hong Kong, China and the United Arab Emirates. Dr. Scandura has authored or co-authored over two hundred presentations, articles and book chapters.


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