Managing Generational Differences

 

Audience: New Managers
Duration: 4 hours/ 1 day 
Location: Miami Business School, University of Miami

Overview

The twenty-first century workplace is characterized by diversity on a number of dimensions, one form of which is generational by nature. This module will discuss the characteristics of the three major generations working in organizations today as well as their respective perceptions of the work environment. Two cases will be used to highlight the types of issues that may arise when different generations work side-by-side but have very different expectations concerning performance, commitment, leadership, and work-life balance. Motivational and communication techniques for managers to use for individuals within each generation will be highlighted.

Specifically, participants will:

Faculty


Dean Quelch

Linda Neider is Professor and chair on the Management Department at Miami Business School, University of Miami. Her interests are in leadership and organizational effectiveness; transforming organizational cultures; human resource systems, health care management, training and development needs assessment; and survey design, development and analysis.

Arun Sharma

Sheryl Alonso is Academic Director, Johnson A. Edosomwan Leadership Institute and Lecturer, Min the Management Department in Miami Business School. Her interests are in leadership and organizational effectiveness; transforming organizational cultures; human resource systems, health care management, training and development needs assessment; and survey design, development and analysis.

 

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