IT Support Services

Network Support

Our network team provides core network services to all faculty and staff members. Our technical support staff is available with support for each service listed below through our Service Desk along with direct contact to the systems administrator group. We encourage you to become familiar with our core services listed below.

Core Services include:

Email configuration and setup
Webmail access
Secure cloud based storage
Remote Backup
VPN access setup and configuration
Terminal Server URL and Access Information
Box
Office365
Google Drive

Email configuration and Setup
Email is available to all faculty and staff members of the Miami Herbert Business School which will provide users with messaging and calendar functionality. In addition, e-mail addresses can be created for programs or departments (For example, mba@mbs.miami.edu).

If you have any questions on obtaining an email account please contact the Miami Herbert Business School Service Desk at 305-284-1771.

Details:
- E-mail Client Access: Microsoft Outlook, Apple Mail
- Integrated Calendar Sharing: Yes
- Access to Global Address List: Yes
- File Send/Receive Limit: 30 MB
- Mailbox Size: unlimited for faculty
- Available on Terminal Server: Yes
- Available from Mobile Device: Yes
- Web Access: Yes
- IMAP/POP: Not Available
WebMail Access

Outlook Web Access (OWA) is available through the following secure logon page:

URL: https://email.miami.edu

Supported on all modern browsers.

Outlook Web Access provides access to your Exchange email messages, calendar and contact information by using a Web browser.
VPN Access Setup and Configuration

The VPN serves as a gateway into the University of Miami from the internet at large. Through use of the VPN members of the Miami Herbert Business School can access their Network Drives and their Exchange Email from home. VPN users can also remote desktop directly to their own computer.

In order to have real time access to your email and other network resources from home, you must connect to the Miami Herbert Business School SSL VPN connection by clicking on the following link:

https://remote.miami.edu/

Once you have entered the web address you will be prompt to log in you must use the same login credentials that you use to log into your workstation.

For questions about obtaining an account or step by step guides on how to use the business school VPN contact the Miami Herbert Business School Service Desk at servicedesk@mbs.miami.edu 305-284-1771.
Terminal Server URL and Access Information
A terminal server allows the end user the ability to log into a generic Windows desktop. Within this desktop, a user can access their network drives, access any Microsoft Office application including Outlook, print to network printers and browse internal websites like the Intranet Site.

The steps to connect to the server are as follows:
1. Click the Start Button
2. Click All Programs
3. Click Accessories
4. If you see the Remote Desktop Connection program, click it. Otherwise, click on the Communications folder and click it in there.
Once the program is open, type in the following address:

sbaremote.bus.miami.edu:49150

From there, it is as simple as just authenticating on the system once you hit the Connect button.